The Crescent - Accessibility Information

Blue Orchid Hospitality is committed to providing an accessible and welcoming environment for all guests.

Blue Orchid recognises that accessibility requirements vary between individuals. Guests who require assistance are encouraged to contact the Reservations, Reception or Concierge teams before arrival so they can discuss their requirements and make appropriate arrangements.

Blue Orchid’s Reception team is available 24 hours a day throughout your stay.

Detailed accessibility plans and further information about the hotel's accessible facilities are available on request.

16(a) Accessible Travel and Step-Free Routes to The Crescent

Getting to the hotel

The Crescent is conveniently located close to a range of Underground, DLR, National Rail, bus and cycle connections.

An Accessibility Transport Plan has been prepared for the hotel identifying the principal routes between The Crescent and nearby public transport facilities, together with rest points along the routes.

Rest points along the principal routes are identified on the Accessibility Transport Plan.

16(b) Accessible Chauffeur and Taxi Transfers

Chauffeur and accessible vehicle arrangements

Blue Orchid’s Concierge and Reception teams will be pleased to arrange chauffeur-driven transport for your arrival, departure or journeys during your stay.

The service can be arranged 24 hours a day through Reception or Concierge. Guests can request transport for airport and railway transfers, business meetings, sightseeing, special events or other journeys during their stay.

Blue Orchid works with trusted transport providers and can arrange an adapted or wheelchair-accessible vehicle appropriate to the guest's requirements.

To help ensure that an appropriate vehicle is available, we recommend booking in advance by providing Reception or Concierge with your preferred date and time, pick-up location, destination and any accessibility or mobility requirements that the transport provider should be made aware of.

Where transport is required at short notice, Reception or Concierge will make the necessary arrangements. Standard taxis can typically be arranged within approximately 5-6 minutes, although additional notice may be required where a particular type of adapted vehicle is required.

Hotel pick-up and drop-off takes place immediately outside the Crescent entrance.

Complimentary accessible transfers

Accessible chauffeur transfers to and from the hotel are provided free of charge to disabled hotel guests. This arrangement is available 24 hours a day and will be maintained for the lifetime of the hotel operation.

Parking

Two accessible parking spaces are available adjacent to Crescent for hotel guests on a first-come, first-served basis.

Additional private parking is available nearby at NCP, 1 Shorter Street, London E1 8LP. The car park is independently operated and parking charges are payable directly to the car park operator.

Reception can provide further information about parking and accessible arrival arrangements before your visit.

16(c) Accessible Entrance to The Crescent

Entering the hotel

The main Crescent entrance provides step-free access from the external pavement into the hotel Reception.

The entrance incorporates a gently sloping approach to accommodate the change in level between the pavement and the internal floor.

The entrance design includes a 1:21 sloped approach, with the existing concrete step replaced to provide the accessible approach to the entrance.

The existing entrance door is power-assisted and operates using an accessible push-button. Automatic door safety sensors are provided to both sides of the door.

A video intercom is also provided adjacent to the entrance so that guests can contact hotel staff where assistance is required.

Once inside the hotel, guests have step-free access to Reception and the hotel's accessible circulation routes.

16(d) Hearing Assistance and Induction Loop

Hearing assistance

A portable induction-loop system is available at Reception for guests who use compatible hearing aids.

The hotel uses a C-TEC PL1 portable induction-loop system. The unit is lightweight and portable, incorporates an integral microphone and uses simple one-button operation.

The induction loop is allocated to Reception and can be provided by Reception staff when required. As the system is portable, staff can position the unit at an appropriate location where assistance is required.

Guests requiring use of the induction loop can ask a member of the Reception team at any time.

16(e) Accessible Guestrooms and Hotel Facilities

Accessible accommodation

The Crescent provides accessible guestrooms and accessible facilities throughout the hotel.

Accessible guestrooms are provided at various levels within the hotel. Guests requiring an accessible room should advise our Reservations team of their requirements when booking so that an appropriate available room can be allocated.

Guests requiring more detailed information about an accessible bedroom, including its dimensions, layout, bathroom arrangements or other facilities, can contact Reservations before booking.

We can provide further information and photographs to help guests determine whether a particular room meets their individual requirements.

Accessible public facilities

Step-free vertical circulation is available by lift between the principal guest floors and accessible public facilities.

Accessible and ambulant WC facilities are provided within the hotel's public areas.

The Residents' Club Lounge at basement level is accessible by lift.

Disabled refuge points are provided as part of the building's emergency evacuation arrangements.

Guests requiring additional accessibility equipment or assistance during their stay should contact Reception or Reservations so that the hotel can discuss the available arrangements.

16(f) Emergency Evacuation and PEEPs

Emergency evacuation assistance

The Crescent operates a Fire Emergency Evacuation Plan (FEEP) which includes arrangements for guests who may require assistance during an emergency.

Hotel staff receive training in the hotel's emergency procedures, and designated staff are trained to undertake Fire Marshal duties.

Fire drills are undertaken every six months and recorded.

Guests who may require assistance during an emergency are encouraged to inform the hotel when booking, at check-in or at any point during their stay.

Where appropriate, the hotel will prepare a Personal Emergency Evacuation Plan (PEEP) with the guest to identify their individual requirements and the assistance that may be required during an emergency.

During an evacuation, trained staff follow the hotel's procedures for identifying and assisting guests requiring additional support.

Disabled refuge points are incorporated into the building's emergency evacuation arrangements.

The hotel's procedures are intended to ensure that guests requiring assistance are supported in a safe, appropriate and dignified manner.

Condition 16 Evidence Index

Appendices - Supporting PDFs

The following source PDFs are reproduced in full as page images within this Word document so that the website content, planning-condition references and supporting evidence can be reviewed together in one file. The original filenames are retained in each appendix heading.

Appendix A - Condition 16(a) Transport Links

Source file:
CRE-TMP-XX-XX-DR-A-0935-E_Transport Links_P01.pdf

Appendix B - Condition 16(c) Entrance Door Detail

Source file:
CRE-TMP-XX-XX-DR-A-0907-E-P02.pdf

Appendix C - Condition 16(d) Induction Loop Technical Submission

Source file:
CRE-ONE-XX-ZZ-TS-E-051_Reception Desk Induction Loop.pdf

Appendix D - Condition 16(e) Basement GA

Source file:
CRE-TMP-XX-B1-DR-A-0925-E-P01.pdf

Appendix E - Condition 16(c)/(d)/(e) Ground Floor GA

Source file:
CRE-TMP-XX-00-DR-A-0926-E_Proposed GA GF (Cond.16 discharge)_P01.pdf

Appendix F - Condition 16(e) Level 01 GA

Source file:
CRE-TMP-XX-01-DR-A-0927-E_Proposed GA 1F (Cond.16 discharge)_P01.pdf

Appendix G - Condition 16(e) Level 02 GA

Source file:
CRE-TMP-XX-02-DR-A-0928-E_Proposed GA 2F (Cond.16 discharge)_P01.pdf

Appendix H - Condition 16(e) Level 03 GA

Source file:
CRE-TMP-XX-03-DR-A-0929-E_Proposed GA 3F (Cond.16 discharge)_P01.pdf

Appendix I - Condition 16(e) Level 04 GA

Source file:
CRE-TMP-XX-04-DR-A-0930-E_Proposed GA 4F (Cond.16 discharge)_P01.pdf

Appendix J - Condition 16(f) Fire Emergency Evacuation Plan / PEEP Training

Source file:
PEEP Training.pdf